Refund policy

At Lumora Living LLC, we want you to feel confident when shopping with us. This policy explains when returns and refunds are accepted, how to request them, and how refunds are processed.

This policy applies to all orders shipped within the United States.

1. 30-Day Return Window

You may request a return or refund within 30 days of receiving your order, subject to the conditions below.

To be eligible for a return, items must:

•       Be unused and unworn

•       Be in the same condition as received

•       Include original packaging, accessories, and documentation

We do not charge restocking fees.

2. Return & Refund Eligibility

Change of Mind

Returns are accepted within 30 days of delivery.

•       Customer is responsible for return shipping costs

•       Original shipping costs (if any) are non-refundable

•       Item must meet all return conditions listed above

Wrong Item Received

Must be reported within 7 days of delivery.

•       We will cover return shipping costs

•       A replacement or full refund will be offered

Damaged in Transit

Must be reported within 7 days of delivery.

•       Clear photos of the item and packaging are required

•       We will cover return shipping costs

•       A replacement or full refund will be offered

Defective or Faulty Product

Must be reported within 30 days of delivery.

•       Photos or videos showing the issue are required

•       We will cover return shipping costs

•       A replacement or full refund will be offered

Item Not Received

Claims must be submitted within 10 days after the maximum estimated delivery date.

•       We will investigate the shipment with the carrier

If the package is confirmed lost, you may choose either:

o      A replacement

o      A full refund

3. How to Return an Item

All returns are processed by mail (mail-in returns only). We do not accept in-store or in-person returns.

To request a return, contact us at info@lumorahausco.com with your order number, reason for return, and any applicable photos or videos.

Once your return is approved, we will provide return instructions. Returns must be sent using a trackable shipping service.

4. Order Cancellation

Orders are processed quickly and cannot be cancelled once they have been processed or shipped.

If you wish to cancel an order, please contact us immediately after placing it. Cancellation requests are not guaranteed.

5. Refund Processing

Once your return is received and inspected, or a claim is approved, refunds are processed within 10 business days.

Refunds are issued to the original payment method used at checkout.

•       Processing times may vary depending on your payment provider

•       It may take additional time for funds to appear in your account

6. Non-Returnable Items

The following items are not eligible for return:

•       Custom-made or personalized items

•       Products sealed for hygiene or safety reasons once opened

•       Gift cards

Any non-returnable item will be clearly indicated on the product page.

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original item (if eligible) and place a new order.

8. Contact Information

Business Name: Lumora Living LLC T/A Lumora

Business Registration No.: 2026-001906940

Address: 30 N Gould St, STE R, Sheridan, Wyoming 82801, United States

Email: info@lumorahausco.com

Phone: +19172777978

Customer Support: Monday to Friday, 9:00 AM – 5:00 PM (MT)

Response time: Within 24–48 hours