Shipping policy
At Lumora Living LLC, we are committed to delivering your order reliably, safely, and with full transparency. This policy applies to orders shipped within the United States.
1. Shipping Locations
We currently ship within the United States. All orders are fulfilled through our trusted logistics partners.
2. Order Processing
Orders are processed within 1-2 business days after payment confirmation. Orders placed before 5:00 PM (MT) are typically processed the same or next business day.
Orders are dispatched Monday to Friday, excluding public holidays. Once dispatched, you will receive a shipping confirmation email with your tracking number.
3. Shipping Costs
We offer free tracked shipping on all orders within the United States. There is no minimum order value required.
4. Delivery Times
United States (US)
- Processing time: 1-2 business days
- Shipping (transit) time: 8-15 business days
- Estimated total delivery time: 9-17 business days
Delivery times are calculated from the date of dispatch. These timeframes are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.
5. Carrier Services
We work with trusted domestic carriers to deliver orders within the United States. Final delivery may be completed by:
- USPS
- UPS
- FedEx
We do not operate with a single designated courier. All shipments include full tracking from dispatch to delivery.
6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. Tracking information may take 24-48 hours to update after dispatch.
You can track your order using the Track Order page on our website or through the carrier's official tracking page.
7. Delays and Delivery Issues
Occasional delays may occur due to high demand, carrier disruptions, or weather conditions. Customers are responsible for providing accurate shipping information at checkout.
If your order has not arrived within the estimated timeframe, please contact our support team for assistance.
8. Missing or Lost Packages
If your order has not arrived within 10 business days after the maximum estimated delivery timeframe, please contact us at info@lumorahausco.com with your order number.
If confirmed lost by the carrier, you may choose between a replacement shipment or a full refund to your original payment method.
9. Contact Information
Business Name: Lumora Living LLC T/A Lumora
Business Registration No.: 2026-001906940
Address: 30 N Gould St, STE R, Sheridan, Wyoming 82801, United States
Email: info@lumorahausco.com
Phone: +19172777978
Customer Support: Monday to Friday, 9:00 AM - 5:00 PM (MT)
Response time: Within 24-48 hours