Shipping policy
At Lumora Living LLC, we are committed to delivering your order reliably, safely, and with full transparency. This policy explains where we ship, delivery timelines, shipping costs, tracking, and how delivery issues are handled.
This policy applies to orders shipped within the United States and the United Kingdom.
1. Shipping Locations
We currently ship within:
- United States
- United Kingdom
All orders are fulfilled through our trusted logistics partners. Depending on product availability and inventory location, items may be shipped from domestic or international warehouses.
2. Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed before 5:00 PM (MT) are typically processed the same or next business day. Orders placed after this time are processed on the next business day.
Orders are processed and dispatched Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and courier link.
3. Shipping Costs
We offer free tracked shipping on all orders within the United States and the United Kingdom.
There is no minimum order value required.
Any applicable shipping fees (if introduced in the future) will always be clearly displayed at checkout before purchase.
4. Delivery Times
United States (US)
- Processing time: 1–2 business days
- Shipping (transit) time: 8–15 business days
- Estimated total delivery time: 9–17 business days
United Kingdom (UK)
- Processing time: 1–2 business days
- Shipping (transit) time: 5–10 business days
- Estimated total delivery time: 6–12 business days
Delivery times are calculated from the date of dispatch, not the order date.
These timeframes are estimates and may vary due to logistics operations, weather conditions, customs clearance (for international shipments), carrier delays, or other external factors beyond our control.
5. Carrier Services
We work with trusted logistics partners to transport orders within the United States and the United Kingdom.
Final delivery is completed by major local carriers depending on the destination. These may include:
- USPS
- UPS
- FedEx
- DHL eCommerce
- Royal Mail
- Evri
- Yodel
- Amazon Logistics
- Other regional delivery partners
We do not operate with a single designated courier, as delivery partners may vary to ensure efficient and reliable service.
All shipments include full tracking from dispatch to delivery.
6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Tracking information may take 24–48 hours to update after dispatch.
You can track your order at any time using the Track Order page on our website or through the courier’s official tracking page.
7. Delays and Delivery Issues
While we work with reliable logistics partners, occasional delays may occur due to high demand, carrier disruptions, weather conditions, customs processing, or other logistics-related issues outside our control.
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delivery issues resulting from incorrect or incomplete address details.
If your order has not arrived within the estimated timeframe, please contact our support team for assistance.
8. Missing or Lost Packages
If your order has not arrived within 10 business days after the maximum estimated delivery timeframe, please contact us at:
Email: info@lumorahausco.com
Please include your order number in your message.
If a shipment is confirmed as lost by the carrier, you may choose between:
- A replacement shipment, or
- A full refund to your original payment method
9. Contact Information
Business Name: Lumora Living LLC T/A Lumora
Business Registration No. : 2026-001906940
Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States
Email: info@lumorahausco.com
Phone: +1 917-277-7978
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (MT)
Average response time: Within 24–48 hours