Terms of service

These Terms of Service ("Terms") govern your access to and use of the Lumora Living LLC T/A Lumora website and the purchase of products from our website.

By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree to these Terms, you must not use our website or services.

1. General Information

This website is operated by Lumora Living LLC T/A Lumora. Throughout the site, the terms "we," "us," and "our" refer to Lumora Living LLC T/A Lumora.

These Terms apply to all users of the website, including visitors, customers, and contributors of content.

2. Business Details

Business Name: Lumora Living LLC T/A Lumora

Business Registration No.: 2026-001906940

Address: 30 N Gould St, STE R, Sheridan, Wyoming 82801, United States

Email: info@lumorahausco.com

Phone: +19172777978

Customer Support: Monday to Friday, 9:00 AM - 5:00 PM (MT)

Response time: Within 24-48 hours

3. Eligibility and Acceptable Use

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree not to:

- Use the website for any unlawful purpose

- Violate any applicable laws or regulations

- Engage in fraudulent, abusive, or harmful activity

- Interfere with the security or functionality of the website

We reserve the right to suspend or terminate access for violations of these Terms.

4. Prices and Payment

All prices are displayed and charged in USD.

Applicable sales taxes, if required, will be calculated and clearly displayed at checkout before you complete your purchase.

We offer free shipping on all orders within the United States unless otherwise stated on the product page or during checkout.

We reserve the right to modify pricing, promotions, or product availability at any time, and to cancel orders due to pricing errors, suspected fraud, or unauthorized activity.

You agree to provide accurate and complete billing and payment information. Payment is charged at the time of order confirmation.

5. Orders and Delivery

Orders are processed within 1–2 business days unless otherwise stated.

Estimated shipping (transit) time within the United States is 8–15 business days after dispatch. The estimated total delivery time is 9–17 business days, including processing and transit time.

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other factors beyond our reasonable control.

You are responsible for providing accurate delivery information. We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete address details provided by you.

6. Returns, Refunds, and Consumer Rights

We comply with applicable consumer protection laws and regulations in the United States.

Our Returns & Refunds Policy explains the applicable return window, eligibility requirements, return procedures, refund conditions, and any applicable return shipping costs.

To request a return or refund, please contact us at info@lumorahausco.com and follow the instructions provided in our Returns & Refunds Policy.

Nothing in these Terms limits or excludes any rights or remedies available to you under applicable law.

7. Product Issues and Limited Warranty

If a product is defective, damaged, or not as described, please contact us at info@lumorahausco.com with supporting evidence. We will provide an appropriate resolution, which may include a replacement or refund.

This limited warranty does not cover misuse, normal wear and tear, failure to follow product instructions, or damage from unauthorized modifications.

8. Accuracy of Information

We strive to ensure all information on our website is accurate and up to date. We reserve the right to correct errors or update information at any time without prior notice.

9. Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for the content, policies, or practices of third-party providers.

10. User Responsibilities

You agree to provide accurate personal and payment information, use authorized payment methods only, and not engage in fraud, abuse, chargeback abuse, or misuse of the website.

11. Limitation of Liability

Nothing in these Terms limits or excludes any rights or remedies available to you under applicable consumer protection laws or any liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by applicable law, Lumora Living LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to your use of our website or products, except where such liability cannot be excluded or limited by law.

Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, defective products, or any other liability that cannot be excluded or limited under applicable law.

12. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, supply chain disruptions, strikes, carrier delays, or government actions.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, except where otherwise required by applicable law.

We encourage customers to contact us first at info@lumorahausco.com to resolve any questions, concerns, or disputes informally before pursuing formal legal action.

Nothing in these Terms limits or excludes any rights or remedies available to you under applicable consumer protection laws

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Lumora Living LLC.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will become effective immediately upon posting on this page.

17. Contact Information