Terms of service

These Terms of Service (“Terms”) govern your access to and use of the Lumora Living LLC T/A Lumora website and the purchase of products from our website.

By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree to these Terms, you must not use our website or services.

1. General Information

This website is operated by Lumora Living LLC T/A Lumora. Throughout the site, the terms “we,” “us,” and “our” refer to Lumora Living LLC T/A Lumora.

These Terms apply to all users of the website, including visitors, customers, and contributors of content.

2. Business Details

Business Name: Lumora Living LLC T/A Lumora
Business Registration No.: 2026-001906940

Address:
30 N Gould St, STE R
Sheridan, WY 82801
United States

Email: info@lumorahausco.com
Phone: +1 917-277-7978

Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (MT)

Average response time: Within 24–48 hours

3. Eligibility and Acceptable Use

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree not to:

Use the website for any unlawful purpose
Violate any applicable laws or regulations
Engage in fraudulent, abusive, or harmful activity
Interfere with the security or functionality of the website

We reserve the right to suspend or terminate access for violations of these Terms.

4. Prices and Payment

All prices are displayed in USD unless otherwise stated.

For international customers, including customers located in the United Kingdom, prices are displayed and charged in the customer’s local currency during checkout whenever supported by the payment provider and platform settings.

Applicable taxes and any additional fees will be clearly displayed at checkout before purchase.

We offer free shipping on all orders unless otherwise stated on the product page or during checkout.

We reserve the right to:

Modify pricing, promotions, or product availability at any time
Cancel orders due to pricing errors, suspected fraud, or unauthorized activity

You agree to provide accurate and complete billing and payment information.

Payment is charged at the time of order confirmation.

5. Orders and Fulfillment

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email. This email does not guarantee acceptance of the order.

We reserve the right to refuse or cancel any order for reasons including:

Suspected fraud or unauthorized transactions
Errors in pricing or product information
Abuse of promotions or store policies

You are responsible for providing accurate shipping and contact information.

6. Returns, Refunds, and Consumer Rights

We comply with all applicable consumer protection laws and regulations in the regions where we operate, including the United States and the United Kingdom.

Details regarding returns, refunds, and eligibility conditions are outlined in our Returns & Refunds Policy.

Nothing in these Terms limits your statutory rights under applicable law.

7. Product Issues and Limited Warranty

If a product is defective, damaged, or not as described, please contact us at info@lumorahausco.com with supporting evidence.

We will evaluate the issue and provide an appropriate resolution, which may include a replacement or refund in accordance with applicable laws.

This limited warranty does not cover:

Misuse or improper handling
Normal wear and tear
Failure to follow product instructions
Damage caused by unauthorized modifications

8. Accuracy of Information

We strive to ensure all information on our website is accurate and up to date.

However, we do not guarantee that product descriptions, pricing, availability, or other content are error-free, complete, or current at all times.

We reserve the right to correct errors or update information at any time without prior notice.

9. Third-Party Services

Our website may include links or integrations with third-party services.

We are not responsible for the content, policies, or practices of third-party providers. Use of third-party services is at your own risk.

10. User Responsibilities

You agree to:

Provide accurate personal and payment information
Use authorized payment methods only
Not engage in fraud, abuse, chargeback abuse, or misuse of the website

You are responsible for maintaining the confidentiality of your information.

11. Limitation of Liability

To the fullest extent permitted by law, Lumora Living LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability where it cannot legally be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Lumora Living LLC from any claims, damages, liabilities, or expenses arising from:

Your violation of these Terms
Your misuse of the website
Your breach of applicable laws or regulations

13. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, strikes, carrier delays, or government actions.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, United States, except where mandatory consumer protection laws in the customer’s country of residence apply.

We encourage customers to contact us first at info@lumorahausco.com to resolve any issues informally before pursuing legal action.

Any disputes shall be handled in accordance with applicable laws and regulations.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Lumora Living LLC.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately upon posting on this page.

18. Contact Information